The Advocacy Channel Ep. 13: What’s Next in Customer Advocacy with Deena and Liz from Captivate Collective
What emerging trends are you seeing in customer advocacy?
(Listen from 40:00)
Having fully immersed themselves in the customer ...
The Advocacy Channel Ep. 12: How Adobe’s Marketo Engage Maintained and Grew Their Community Through a Merger and Acquisition
Kevin adds that not only is it critical to get feedback from your customers during a transition, but translating that back to y...
The Advocacy Channel Ep. 11: How to Develop Advocates from the Beginning of the Customer Journey
What key lessons have you learned on your journey in customer marketing? What advice would you offer someone else?
(Listen from...
The Advocacy Channel Ep. 10: How to Identify When a Customer is Ready to Join Your Advocacy Program with Pablo Fernandes
How can you take a proactive approach to customer advocacy?
(Listen from 32:00)
When planning how to go about managing your adv...
The Advocacy Channel Ep. 9: The Importance of Authentic Customer Stories with Lauren Locke-Paddon
How can you advocate for the value of capturing customer stories?
Implementing a new initiative can require buy-in from multipl...
The Advocacy Channel Ep. 8: Important Lessons in Customer Marketing With Expert Scott K. Wilder
Don’t be afraid to co-create and co-innovate with your advocates
While customer marketing has been written and talked about for...
The Advocacy Channel Ep. 7: How to Build an Engaging & Successful Customer Feedback Program
How do you close the loop on customer feedback?
Once you’ve managed to start collecting customer feedback, what do you do with ...
The Advocacy Channel Ep. 6: Fiverr’s Unique Approach to Building Genuine Customer Connections with Trisha Diamond
Welcome to our first episode of 2022!
We’re excited to kick off the new year with special guest Trisha Diamond, Director of Cus...
The Advocacy Channel Ep. 5: How to Get Buy-in for Your Customer Advocacy Marketing Program with Jon Ashley
Wondering how to get started with a customer advocacy initiative in your organization?
Whether you’re a marketer, product manag...
The Advocacy Channel Ep. 4: How to Align Marketing & Product for Ultimate Growth with Guest Maria Cuasay
As a marketer in the 21st century, you’ve likely come across the term “growth marketing” before. While it’s gotten a lot of buz...